Frequently Asked Questions
What is the return policy and cancellation policy?
Our goal is for every customer to be satisfied with their order. All sales are final with no cancellations or returns but please reach out if you have any issues and we'll do our best to work with you to make it right.
Do you ship outside of the United States?
Do you live outside the U.S. and are interested in custom plushies? Email your idea to afshan@plushly.studio and let’s chat about how we can bring your plush idea to life! 🧸
Plushly Originals currently ships within the U.S. only. We’re hoping to expand internationally soon and bring our plushies to more of you around the world! 🌎
Stay tuned and follow @plushly.studio for updates!
How long does shipping take? How much does it cost?
Shipping rates are calculated at checkout based on your location and order weight.
Shipping timelines are estimates and may be affected by carrier or weather delays. If your package is delayed by the shipping carrier, please check your tracking info first, then with your local post office. 📦
Plushly is not responsible for delays or missing packages outside our control.
Are the plushies suitable for children?
Our plushies are designed for collectors, teens, and adults. Not intended for children 12 years old and younger due to small parts or materials that may pose a choking hazard.
Why might my plush have slight variations?
Because each plush has handmade components, slight variations in color, stitching, or materials may occur. This means your plush was made with extra personal love. ❤️