Our goal is for every customer to be satisfied with their Plushly order. All sales are final with no cancellations or returns but please reach out if you have any issues and we'll do our best to work with you to make it right.

Shipping timelines are estimates and may be affected by customs, weather, or production delays. Plushly is not liable for delays outside our control.

Our plushies are designed for collectors, teens, and adults. Not intended for children under 12 years old due to small parts or materials that may pose a choking hazard.

Because each plush is custom-made, slight variations in color, stitching, or materials may occur. These variations are normal and part of the handmade process.

Plushly is not responsible for indirect, incidental, or consequential damages arising from the use or misuse of our products.